Isuzu Philippines Corporation (IPC) recognizes the importance of data protection and security of information that we collect from our authorized dealers and you, our valued customer in accordance with the Data Privacy Act of 2012. This privacy statement informs you of our privacy practices and further describes the way we may collect, use, protect, store, disclose and dispose information; including those which also may be collected through third-party providers, websites, or any other online activity.
What is personal information?
Personal Information refers to any information, whether recorded in material form, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.
Sensitive Personal Information refers to personal information about an individual’s race, marital status, age, color, and religious, philosophical, or political beliefs; health, education, genetic information, sexual life or involvement of a person in a legal proceeding. It may also include, social security numbers, health records and licenses, pin codes and account numbers.
Privileged Information refers to any form of data, which, under the Rules of Court and other pertinent laws constitute privileged communication.
The processing of sensitive personal information and privileged information are generally prohibited to be processed without your consent.
Do I have access and control over my personal information?
Yes. Your personal information is your own personal property. Thus, it should never be collected, processed, and stored by any organization without your explicit consent, unless otherwise provided by law.
If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, or if you prefer to have your personal information removed from our database, you may get in touch with us through the contact details provided below.
Do I have to consent before you can collect my information?
We will obtain your consent to collect, use or disclose personal information except where we are authorized to do so upon other basis such as based on your agreement with our terms and conditions upon availing our services’ or that of our dealers, if it falls under IPC’s legitimate interests and other exemptions provided by law.
Subject to certain exceptions (e.g., the personal information is absolutely necessary for IPC to provide the service, or the withdrawal/withholding of consent would frustrate the performance of a legal obligation), you can withhold or withdraw your consent for IPC to use your personal information in certain ways. Your decision to withhold or withdraw your consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist you in making the decision.
We may collect, use or disclose personal information without your knowledge or consent in the following circumstances:
a. When the collection, use or disclosure of personal information is permitted or required by law;
b. In an emergency that threatens an individual’s life, health, or personal security;
c. In pursuit of IPC’s legitimate interests such as:
• Pursuing a legal claim or defense
• Collecting a debt
• Protection from fraud
• Investigate an anticipated breach of an agreement or a contravention of law
Which information do we collect?
We may collect from you the following information to serve you better:
How do we collect your information?
We may collect your information in several ways:
Call Center or other partners
IPC does not sell or rent your personal information to any third party. Our agents and partners may not use your personal information for any purpose other than in performing their functions and duties with IPC. IPC take reasonable steps to ensure they are bound by confidentiality and privacy obligations in relation to protecting your personal information.
For what purpose is personal information collected?
Personal information may be used by IPC for the following purposes:
Customer interface and Call Center
IPC’s Official Social Media Sites (Website and Facebook)
How do we protect and store your information?
With whom may we disclose and share your personal information?
How long shall we keep your personal information?
What are your specific rights as a data subject under the Data Privacy Act of 2012? 
Right to be Informed. The data subject, you have the right to be informed whether personal information is being or have been processed by the personal information processor for purposes as indicated in this privacy statement. It is the right of the data subject to be aware of whom the information was disclosed to.
Right to Object. You have the right to object or refuse from processing the personal information he has provided.
Right to Access. You have the right to access to demand for which personal information about him was processed, how it was collected, how it will be processed, who has a control over his information and the purpose it should be processed.
Right to Rectification. You have the right to correct any errors or falsifications about your personal information. In case the information provided to a third-party service provider was mistaken, the personal information controller should immediately inform the party to whom the information was disclosed to of the necessary change to be done.
Right to Damages. The data subject has the right to be indemnified for any damages sustained due to the incorrectness and inappropriateness in the utilization of personal information collected from him.
IPC’s primary purpose in collecting information is to provide you with a secure and safe customer experience. Rest assured, the information acquired from you will only be used for the purposes stated above and within the scope of IPC’s declared Legitimate Interest which can be found in our Data Privacy Website Tab or by clicking this link.
Changes To This Privacy Statement
Our services are dynamic and the form and nature of the services may change from time to time without prior notice to you. For this reason, we reserve the right to change or add to this privacy statement from time to time and will post any material revisions on our websites.
Review of this Privacy Statement
This privacy statement is reviewed at least once every 12 months. We will ensure the most recent version is available here. We encourage you to check back often to review the latest version. This privacy statement was last updated on June 30, 2020.
The new privacy statement will be effective upon posting. If you do not agree to the revised statement, you should alter your preferences. By continuing to access or make use of our services after the changes become effective, you agree to be bound by the revised privacy statement.
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