Isuzu Philippines Corporation (IPC) recognizes the importance of data protection and security of information that we collect from our authorized dealers and you, our valued customer in accordance with the Data Privacy Act of 2012. [1] This privacy policy informs you of our privacy practices and further describes the way we may collect, use, protect, store, disclose and dispose information; including those which also may be collected through third-party providers, websites or any other online activity.

What is personal information?

Personal Information refers to any information, whether recorded in material form, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual. [2]

Sensitive Personal Information refers to personal information about an individual’s race, marital status, age, color, and religious, philosophical or political beliefs; health, education, genetic information, sexual life or involvement of a person in a legal proceeding. It may also include, social security numbers, health records and licenses, pin codes and account numbers. [3]

Privileged Information refers to any form of data, which, under the Rules of Court and other pertinent laws constitute privileged communication. [4]

The processing of sensitive personal information and privileged information are generally prohibited to be processed without your consent.

Do I have access and control over my personal information?

Yes. Your personal information is your own personal property. Thus, it should never be collected, processed and stored by any organization without your explicit consent, unless otherwise provided by law.

If you wish to have access to your personal information in our records; or you think that such personal information we have of you is incomplete, not up-to-date, or otherwise inaccurate, or if you prefer to have your personal information removed from our database, you may get in touch with us through the contact details provided below.

Which information do we collect?

We may collect from you the following information to serve you better:

• Personally-identifiable information including your name, date of birth, postal address, contact numbers, e-mail address and;
• Non-personally identifiable information such as your gender, age, educational attainment, civil status, nationality, name of spouse, profession/company/industry, income range, number of family members, vehicle ownership, any other information which cannot stand by itself but, when taken together, can be used to identify a specific individual.

How do we collect your information?

We may collect your information in several ways:

Customer Interface

• For every Isuzu vehicle that you purchase, the authorized Isuzu dealer shall require you to fill out the Customer Information Sheet (CIS) attached to the vehicle warranty policy and maintenance booklet;
• Information from the CIS is incorporated in IPC’s Customer Relationship Management System which is shared between IPC and the respective authorized Isuzu dealer. On certain cases, we share limited information to our partner call center for purposes of conducting customer surveys.

Website

• When you request for a quotation or book a test drive, you will be asked to provide personal information such as your name, e-mail address, mobile number, and age (optional). During your visit to the Isuzu dealer for a test drive, the dealer may require you to present a valid driver’s license;
• We may collect information through online automated methods including the use of cookies, web beacons and IP addresses;

Call Center or other partners

• We may collect information through surveys conducted by our partner call center, more particularly:
  • Sales and Delivery Survey that captures customer sales and delivery experience;
  • After Sales Survey that captures customer experience during vehicle maintenance and repair services

IPC does not sell or rent your personal information to any third party. Our agents and partners may not use your personal information for any purpose other than in performing their functions and duties with IPC. IPC take reasonable steps to ensure they are bound by confidentiality and privacy obligations in relation to protecting your personal information.

For what purpose is personal information collected?

Personal information may be used by IPC for your security and convenience, such as:

Customer interface and Call Center

• In processing payments for your purchase of Isuzu vehicles and after-sales services;
• In confirming your identity, and protecting you against malicious use of information;
• For promoting quality assurance, including callouts for product, service satisfaction purposes, and receiving and processing of customer feedback;
• For securing warranty, including notices for recalls and service campaigns;
• For conducting research, including updating of records, invitation to focus group discussions, surveys, satisfaction index and similar studies;
• For strengthening marketing activities, including promotional offers of services, parts and new vehicle introductions; and
• For customer profiling intended for product developments.

Website

• To fulfill your requests and respond to your queries such as:
  • Quotation of vehicle price;
  • Booking a test drive;
  • Subscription to our newsletter;
  • Attending to feedbacks, comments and suggestions;
  • Informing you of changes, improvements and introduction of vehicle and after-sales services
• To improve web analytics, for purposes of optimizing web usage and for market research

How do we protect and store your information?

• We undertake to establish specific safeguards to assure the confidentiality and security of individually identifiable records and information;
• We are committed to maintaining the integrity, confidentiality and protection of all personal data against unlawful disclosure and processing, alteration and fraudulent misuse;
• We regularly challenge our privacy system to continuously improve our privacy policy in line with industry standards;

With whom may we disclose and share your personal information?

• We may disclose information to our agents or partners for the purposes of data-gathering and analysis, website hosting and moderating, transactions processing and payments, fulfillment of orders or requests, customer service, auditing, and any other services that furthers IPC’s operations.
• We may, for business and justifiable reasons, disclose information in case of reorganization, change in partnership, joint ventures, transfer of assets or other disposition of all or any portion of our business. Information disclosed pursuant to the said business and justifiable reasons shall be covered by the appropriate privacy or data-sharing agreements.

How long shall we keep your personal information?

• We store your personal information for only the period necessary to fulfill the purposes as stated in this privacy policy unless a longer retention period is required by law;
• Retention period of all Customer Information Sheet submitted to the concerned department shall be for a period of two (2) years from the date it was received from our authorized dealers;
• Electronic copies of personal information shall be retained for ten (10) years for or until retention of the same is deemed necessary according to the purposes stated in this privacy policy;
• Upon accomplishment of the purposes identified in this privacy statement, all information provided by the customer shall be disposed through shredding (physical) and deleting (electronic information).

What are your specific rights as a data subject under the Data Privacy Act of 2012? [5]

Right to be informed. The data subject, you, have the right to be informed whether personal information is being or have been processed by the personal information processor for purposes as indicated in this privacy policy. It is the right of the data subject to be aware of whom the information was disclosed to.

Right to object. You have the right to object or refuse from processing the personal information he has provided.

Right to access. You have the right to access to demand for which personal information about him was processed, how it was collected, how it will be processed, who has a control over his information and the purpose it should be processed.

Right to rectification. You have the right to correct any errors or falsifications about your personal information. In case the information provided to a third-party service provider was mistaken, the personal information controller should immediately inform the party to whom the information was disclosed to of the necessary change to be done.

Right to Erasure or Blocking. You have the right to remove, delete and block his personal information on the system. This may occur in cases where the information was used by unauthorized person or entity, where illegalities was discovered, and where it was used for purposes beyond this privacy policy.

Right to damages. The data subject has the right to be indemnified for any damages sustained due to the incorrectness and inappropriateness in the utilization of personal information collected from him.

IPC’s primary purpose in collecting information is to provide you with a secure and safe customer experience. Rest assured, the information acquired from you will only be used for the purposes stated above.

1. Republic Act No. 10173.
2. Sec. 3 (g) of the Data Privacy Act of 2012.
3. Sec. 3 (i) id.
4. Sec. 3 (k) id.
5. Sec. 16, id.